Red Stag Casino Review
Red Stag is a unique WGS casino. Take a look at our article for a full review of the main casino features, bonus offers, and Red Stag sister casinos.
Key Features and of Red Stag Casino. While planning an in-depth review of Red Stag Casino, there were a variety of options to explore when it boils down to the features of this online platform. Not only does Red Stag aim to provide a casino. Red Stag Casino is dedicated to treating its clients like proper VIPs and rewarding loyal players is something the team is happy to do. The VIP Club is called the Red Stag Rewards program and it has 6. Feb 17, 2021 Red Stag Casino is an online betting site that was established in 2015 and is operated by Deckmedia, a reputable gaming firm that also puts out Uptown Aces, Sloto'Cash, Miami Club, and Desert Nights Casinos. The Red Stag Casino is top-notch, offering excellent casino games and a simple player-friendly process to enjoying your gambling experience. Playing on mobile devices is easy, making it a grand casino for players who like to jump back-and-forth.
Red Stag is a casino powered by the unique WGS Technology software. The casino was created in 2015. You can play almost 200 games in this casino. There are 3-reel slots, progressive jackpot slots, various table games, video poker titles, and specialty games by WGS. The casino allows instant play for desktop computers and mobile devices.
The casino possesses a license from Curaçao. To use real funds in this casino, you can deposit them with the following methods: Visa, MasterCard, Skrill, Neosurf, Sofort, Neteller, and Paysafecard. For withdrawals, you can use Skrill, Wire Transfer, and Cheque. You can use Bitcoin and Litecoin in this casino for both deposits and withdrawals. Red Stag has a 24/7 customer support team available through live chat, phone (toll-free), and e-mail.
List of Sister Casinos
If you want to know more about Red Stag Casino affiliates, here is the detailed list of Red Stag sister casinos and their bonuses:
the current offer is 25 free spins. Wagering requirement: 20x
200% up to €2,000 for the 1st deposit. For the first 5 deposits, the bonus amount is $6,750. Wagering requirement: 35x (bonus and deposit). Max payout: unlimited
current offer is 25 free spins. Wagering requirement: 20x Maximum payout: $100
200% up to $2,000 for the 1st deposit plus 25 free spins. Wagering requirement: 35x (bonus and deposit). Max payout: unlimited
Though the offer isn’t shown in the promotions section, it might be available upon registration
250% up to $2,500 with 50 free spins for the 1st deposit. For the first 6 deposits, the bonus amount is $8,888, including 350 free spins. Wagering requirement: 30x (bonus and deposit). Max payout: unlimited
Though the offer isn’t shown in the promotions section, it might be available upon registration
200% up to $2,000 with 100 free spins for the 1st deposit. For the first 5 deposits, the bonus amount is $7,777, including 300 free spins. Wagering requirement: 25x (bonus and deposit). Max payout: unlimited
current offer is 25 free spins. Wagering requirement: 20x Maximum payout: $100
200% up to $2,000 for the 1st deposit plus 25 free spins. Wagering requirement: 35x (bonus and deposit). Max payout: unlimited
Though the offer isn’t shown in the promotions section, the terms and conditions state that it might be available upon registration. Wagering requirement: 15x (bonus and deposit)
277% for slots. Wagering requirement: 15x (bonus and deposit)
$10. Wagering requirement: 50x. Max payout: $170
250% up to $2,550. Wagering requirement: 35x
Though the offer isn’t shown in the promotions section, the terms and conditions state that it might be available upon registration. Wagering requirement: 40x. Max payout: $150
100% up to $800 for the first 8 deposits. Wagering requirement: 40x
Red Stag Casino Review
Red Star will greet you with a beautiful dark red theme and an overall great website design. As stated before, the casino was established in 2015. They have a large collection of approximately 200 games. Also, US users can play at Red Stag, so check out some of the main features of Red Stag in this review.
Overall Impression
Namely, the first thing that caught our attention regarding this site was its interesting layout. When you enter the site, you will see some interesting banners for bonus offers, and underneath them, there is a section for top games and news. On top of that, the Recent News section is quite fun, and if you view any article, you will be able to track the casino’s activities and stay updated on the newest offers. All in all, this section is a great addition to the superb casino design.
Furthermore, the website gets straight to business and immediately shows you the casino lobby when you enter the site. Thus, you have the ability to find games or any essential information in just a few clicks. Another benefit of this casino is that its instant play games load quickly, and it also offers a free-play mode. Both non-members and members can access the free mode. It’s a great option since players do not need to spend real money in order to test the games and practice their skills first.
Moreover, Red Stag offers a wide selection of games, including titles in various categories. There is a vast choice of video poker, table games, slots, jackpot games, specialty titles, and more. As mentioned before, the titles are supplied by WGS, which is a unique and good game supplier. In fact, their library has many different gaming choices that will cater to any type of player. And in terms of real money wins, this site contains some large progressive jackpots. Some of them are currently worth over $150,000, and if you hit one, you could score a big prize.
Overall, the casino has some great features, an attractive theme, and a great layout. However, is this site reliable?
Reputation
As mentioned, the casino has a Curaçao e-gaming license, and it sports an SSL encryption that protects the private data of all its users. Furthermore, independent parties frequently test the casino’s games and RNG. Additionally, this gaming site and Red Stag sister casinos seem to have a great reputation among online review portals. Overall, the casino and its deckmedia affiliates are considered to be safe sites.
While looking through various online reviews from watchdog portals and real users, we noticed that there were very few player issues and complaints. In fact, there were fewer than 5 complaints on a major review portal. Moreover, some unresolved player complaints were closed due to players’ errors and not of the casino. In terms of other complaints, the support team of this casino appears to be quite efficient and solves problems as quickly as possible. Furthermore, the casino is not a part of any online blacklists, which further attests to its reliability. Overall, we can conclude that the Red Stag and Red Stag sister casinos are extremely trustworthy.
Red Stag Casino Review 2019
Software and Games
In total, Red Stag has close to 200 games. There is a choice of 140+ slot machines and 21 table games. And if you prefer video poker, there are 23 video poker titles. Also, there are two specialty games. Sadly, the casino does not provide live dealer games, but it does organize some exciting tournaments with prize pools that can go up to several thousands of dollars.
For those who aren’t familiar with WGS, this provider used to be known as Vegas Technology. On top of that, Red Stag is among the rare online casinos that have WGS games and accept American players. So if you are a fan of this provider and are based in the USA, you will definitely enjoy this site. Regarding WGS, their games are sometimes compared to RTG because of their quality and payout rates. Moreover, while testing some of the casino’s titles, we noticed that the gameplay was fast and uninterrupted and the graphics were simpler compared to other providers but were great nonetheless. However, we were mainly impressed with the slot games due to their fast gameplay and fun themes.
In that regard, there are some great 3-reel and 5-reel slots with multiple paylines. Additionally, you can play games like Amanda Panda, Arctic Queen, Fat Cat, and others. The graphics of some of the slot games are not as good as some 3D slots by other providers, but if you don’t mind that, the slots selection will definitely fit your needs. And in terms of table games, there is a great blackjack offer of eight different titles like Vegas Single Hand, Progressive Blackjack, Perfect Pair Blackjack, and more. Moreover, some of the other table games are Red Dog, Baccarat, European Roulette, and more. The video poker collection is definitely impressive, as it contains more titles than other casinos of this size. Also, video poker fans will have plenty of fun playing games such as Bonus Poker, Deuces Wild, Bump It Up Joker Poker, All American, and others. We noticed that the table games and video poker have fast and exciting gameplay, so fans of those games will definitely appreciate these titles by WGS.
Overall, players have a lot of gaming options at this casino and the game quality is great. The slots are quite fun, and even though their graphics are not as advanced, they have some great progressive jackpots and exciting gameplay. In addition, the table games are also nicely designed, and they will definitely remind you of classic Las Vegas casinos, plus, the video poker collection is quite big. Overall, we believe players have a lot of choices in the Red Stag game collection and plenty of ways to have some quality casino fun.
Banking
This site offers some cryptocurrency methods like Bitcoin and Litecoin. This is a great option since players will get faster withdrawal times with these methods. Both cryptos will be automatically converted into fiat currencies, and you can use this method for both deposits and withdrawals.
In terms of other banking methods, you can use Visa, MasterCard, Neosurf, Skrill, Neteller, Sofort, and Paysafecard for deposits. The minimum deposit can range from $1 to $25 depending on the method. As for withdrawals, the options are Skrill, Wire Transfer, and Cheque. The site states that it takes a maximum of 72 hours to process withdrawals and that payout times can vary depending on the method. And in terms of the minimum withdrawal, it can range from $100 to $160. The longest waiting time for payouts is up to 15 working days for Wire Transfer.
Bonuses
The welcome bonus is $2,500 for the first seven deposits. In total, you will also get up to 500 free spins for the whole offer. When you make your first deposit, the bonus is 275% up to $550 with 100 free spins. When you make seven deposits, you will unlock the entire offer. The minimum deposit is $25, and the wagering requirement is 30x. If you use Bitcoin, you could get a special bonus for the first 3 deposits, up to a total of $1900 in bonus funds. The wagering requirement for this bonus is also 30x.
Furthermore, there are some additional offers that returning players can use to their advantage with bonus codes. Furthermore, there is a 25% weekly cashback, as well as additional weekly bonuses. The weekly bonuses are named after cocktails like the 85% Thursday Bloody Mary bonus or the 100% Saturday Sex on the Beach bonus. Besides, the VIP program also contains special bonuses.
Support
As mentioned, Red Stag has a toll-free phone, e-mail, and live chat options if you want to contact customer support. The support team is available at any time of the day, 24/7. Moreover, the live chat service is not members-only, meaning that anyone can contact them. We’ve personally tested the live chat service and had a great experience. Namely, we asked a casino rep about the bonus offers and Bitcoin. The rep answered within minutes, and we had a pleasant and quite informative conversation. Because of this wonderful experience, we believe the customer support at this site will help you out with any issue or inquiry.
Summary
Overall, Red Stag is a great-looking gambling site that has some fantastic gaming options. The games are made by a lesser-known provider, however, many players are its fans, so you should check out some games by WGS. In addition, Red Stag appears to have a superb reputation and a great relationship with their customers. So if you are interested in playing at Red Stag, you should definitely check out some of the bonus offers, sign up, and play at Red Stag Casino!
Whoa! Did you hear that intro music during the log-in screen? Red Stag appears to be a funky dance club and an online casino mixed into one!
Deck Media is the company that owns and operates Red Stag Casino ever since they launched in 2015. If you have ever played on Deck Media’s other casinos, such as Uptown Aces Casino, then you might have heard of them before.
Barring a few states here and there, US players are welcome on Red Stag Casino. This is somewhat rare for a European site. One of the reasons for this might be that they are licensed by the notoriously lenient and questionable Curacao eGaming commission.
Is Red Stag worth our time or has their casino gone stagnant? Only time will tell as we dive deeper into the characteristics of this casino and compare them to other casinos around the industry. By the end of this review you should know the answer to this puzzling question.
We are tired of the internet being full of fake reviews. That’s why we have decided to tell the truth about every single aspect of Red Stag. We can assure you that we put our honest opinions in every review with no filters, making us the most ingenuous review site on this side of the sun.
Try Red Stag Casino
U.S. Players Accepted. The young online casino Redstagcasino.eu offers us a $2,500 deposit bonus as well as some exciting progressive jackpot games.
Rating System
Overall – 7.8/10
We gave Red Stag a chance to impress us, but they did not capitalize on the opportunity. We were turned off by their low level of reliability, their small game selection and their seemingly clueless customer service department.
While this site is not for everyone, we think that bitcoin users and those who really love slot games will enjoy playing on Red Stag Casino. Also, anyone who likes funky dance music will have a grand old time here.
Reliability – 7/10
They are licensed by the infamous Curacao eGaming commission, and we cannot find any proof of their RNG being audited. These are both red flags that are tough to ignore. They also forgot to mention anything about being licensed by Curacao in their terms of service, which is not normal.
However, we did notice that they have hardly any complaints on the main complaint sites around the internet. Another positive for Red Stag in the reliability column is that their TOS page is free of predatory clauses.
Banking Options – 10/10
There is really no way to improve their banking options since they have most of the main options covered. They even included our favorite option known as the almighty Bitcoin!
They advertise that their deposits are instant and their withdrawals are processed within a week. Judging by the lack of complaints around the internet, either nobody is trying to withdraw money or Red Stag is actually doing what they say they will do.
Customer Service – 7/10
The speed of Red Stag’s Live Chat customer service was extremely slow in our experience. Not only did they give us false claims about there being a list of banned countries in their terms and conditions, but they took a total of 24 minutes to give us the list themselves.
To their credit, they did offer us different ways to contact them such as their email address and phone number. They were also quick to reply to our first message since it only took 15 seconds from after we clicked the Live Chat button to start talking to a human support representative.
Promotions – 9/10
A flawless promotions program would be possible for Red Stag if they would just lower their playthrough requirements to a reasonable level. The promotions that they offer are extensive and reward us with a ton of bonus money, but that money will not mean much if we can never touch it.
Our favorite part of their promotions list is their VIP Club. This club showers all their players with tons of deposit and cashback bonuses, and also rewards them with Loyalty points that can be traded in for real money.
Game Selection – 6/10
Only 150 games? Eek! Most sites we review have between 500 and 1,500 games available. Most sites also have a Live Casino option, which Red Stag does not.
Red Stag may lack a wide assortment of games, but at least they have the basic ones covered. They have mostly slot games with a sprinkling of table games and video poker. We also respect the fact that they have a ton of slot tournaments that feature big prizes for small buy-ins.
Things to Be Aware Of
- (Section 17)No more than $150 can be withdrawn if won from any bonus or tournament, where there has been no cash deposit. The Company reserves the right to remove all winnings exceeding $150, where there has been no cash deposit.
- (Section 22)If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the Company.
- (Not in Terms) The following regions or states are not allowed to play on Red Stag: Canada, Netherlands, Greece, Poland, Romania, Bulgaria, Russia, New Jersey, Louisiana, Missouri, New York, Kentucky, Washington State, Maryland
- Not all wagers on all games count equally towards meeting any Wagering Requirement. Please review the table below for details
- 100% Any slot game, Keno, Bingo Bucks, Poker Slots, Dazzling Dice
- 10% Any Blackjack Game, Any Video Poker Game
- 35% Other Table Games
- 0% Baccarat, Craps, Any Roulette game
The first clause is not all that serious, we just want people to be aware that the $25 no-deposit chip bonuses they send out in emails can only result in a maximum profit of $150. It is a little bit ridiculous for them to take any winnings that exceed this amount, especially if that person wins a jackpot of some sort.
The second clause is common around the industry, but it is still something that everyone needs to be aware of when making an account. They really should just be imposing small fines instead of confiscating the entire account balance just because that player did not log-in for 6 months.
The third and fourth clauses are full of useful information about what regions we can play from and what games we are allowed to play during the bonus phase. You would think casinos would put this type of stuff right on their front page, but alas that is never the case.
Game Selection
It is very annoying that the game library on their website does not include functioning links for filtering the games. This section will be especially useful for those of you who do not want to scroll through a bunch of games to see if they have the specific type you were looking for.
As far as volume goes, Red Stag has a pretty small selection of games compared to their competition with around 150 games total. They are lacking a Live Casino option and only have two variations of roulette.
The unique part about their game selection is that they offer tournaments! These are fun ways to earn big prizes with very small investments. Thousands of people will compete in these tournaments until there is only one person remaining.
Below you can find a list of some games in each category:
Slots (126 total)
- Lucky Irish
- Cash Cow
- Reel Poker Slots
- Triple 10x Wild
- Amazing 7’s
- Cool Bananas
- Amanda Panda
- Funky Chicken
- Cherry Blossoms
- Lucky Beans
- Caribbean Gold
- Fat Cat
- Crazy Cherry
- Double Gold
- Liberty 7’s
- Lucky Fruity 7’s
- Pay Day
- Triple Flamin’ 7’s
- Triple Gold
- 3 Reel Wheel of Chance
Progressive Jackpots (10 total)
- Progressive Blackjack
- 7x Lucky Sevens
- 3x Wild Cherry
- Mega Money Mine
- Mine All Mine
- Pay Dirt
- Red, White, and Win
- Reel Poker Slots
- Treasure Trail
- Win Place or Show
Roulette (2 total)
- American Roulette
- European Roulette
Blackjack (6 total)
- Classic Blackjack
- Progressive Blackjack
- US Blackjack
- Downtown Vegas Blackjack
- Atlantic City Blackjack
- Vegas Strip Blackjack
Video poker (17 total)
- Deuces Wild (including a mega-hand variation)
- Jacks or Better (including a mega-hand variation)
- Joker Poker (including a mega-hand variation)
- Aces and Faces (including a 2-4 hand variation)
- Deuces and Joker (including a 2-4 hand variation)
- Double Joker (including a 2-4 hand variation)
- Tens or Better (including a 2-4 hand variation)
Other Table Games (5 total)
- Perfect Pairs
- Casino Hold’em
- Pai-Gow Poker
- Baccarat
- Mulligan Poker
Miscellaneous Games (6 total)
- Bingo Bucks
- Dazzling Dice
- Keno
- Poker Dice
- Poker Slots
- Craps
Tournaments (3 total)
- Slot Tournaments
- Blackjack Tournaments
- Video Poker Tournaments
Banking Options
Deposits
Here is the list of deposit options on Red Stag Casino:
- Visa Card
- Master Card
- American Express
- Skrill
- Neteller
- Sofort Uberweisung
- Paysafe Card
- Bitcoin
All these methods will process our transaction instantly so that we can start gambling right after we hit the deposit button. Our favorite option on this list is Bitcoin since it facilitates quick, reliable, and anonymous transactions.
The option with the widest range of deposit limits is Sofort Uberweisung. If we decide to use Neteller and Skrill, it is important to know that we can only redeem up to 49% of each deposit bonus.
The minimum deposit amount all depends on which method we decide to use. The Visa Cards require a minimum of $25, Skrill and Neteller demand at least $20, Bitcoin allows $10, Sofort Uberweisung works all the way down to $5, and Paysafecard is doable with just $1.
The maximum deposit also varies from method to method, with Sofort Uberweisung offering the highest ceiling of $5,000. Bitcoin comes in second place at a $2,500 maximum deposit, and all the other methods are between $1000 and $1500.
Withdrawals
Here is the list of withdrawal options on Red Stag Casino:
Red Stag Casino Review Forum
- Check by Mail
- Bankwire
- Skrill
- Neteller
You might have noticed that none of the credit or debit card options are available here. This is because Visa recently imposed restrictions on Red Stag and will not allow any withdrawals via these cards, even if it was our original method of depositing.
The minimum withdrawal amount is $150 for all these methods, except for bitcoin which is $100. The maximum withdrawal per week is only $2,000 which is pretty small compared to most casinos.
It is important to remember that if you deposited using a debit or credit card, you will be able to withdraw money using any method you want. If you deposited with a different method, you will be forced to withdraw money using that same method.
No matter what method we use, when we withdraw money from Red Stag we will most likely be required to send in identification documents. We should send these documents to [email protected]
Promotions
Welcome Bonus
Once we make our first deposit onto Red Stag Casino, we are faced with the option of accepting the Welcome Bonus or not. In order to make this decision, we need to know more about what they are offering.
The deal is spread out across our first 7 deposits, with the total possible bonus being $2,500 plus 500 free spins on 7 different slot games. The maximum deposit is $200 each time, and the minimum is $25.
Below we have described exactly what happens with each deposit:
- 1st Deposit: 275% bonus up to $550 plus 100 free spins on Dolphin Reef
- 2nd Deposit: 175% bonus up to $350 plus 100 free spins on Fat Cat
- 3rd Deposit: 100% bonus up to $200 plus 50 free spins on Funky Chicken
- 4th Deposit: 175% bonus up to $350 plus 50 free spins on Cool Bananas
- 5th Deposit: 100% bonus up to $200 plus 25 free spins on City of Gold
- 6th Deposit: 150% bonus up to $300 plus 25 free spins on Cherry Blossoms
- 7th Deposit: 275% bonus up to $550 plus 150 free spins on King Tiger
This comes out to a total of $1400 that we must deposit over the course of 7 deposits in order to receive the full bonus. The playthrough on these deposit bonuses is a difficult 30x the amount of the deposit plus the bonus.
This is especially unreasonable for the 1st and 7th deposits since the bonus percentage is so high. If we do the maximum amount of $200 on our first deposit, we will have $750 to play with but our playthrough requirement will be an absurd $16,500. This works out to 82.5x of our original deposit, which is unacceptable since most promotions are between 30 and 40.
25% Cashback Bonus
Let’s say you deposited $200 and you rejected the welcome bonus because of its absurd playthrough requirements. Then let’s assume that it was not your lucky day and you ran the account back down to $0. This cashback promotion will reward us with 25%, or $50, of your losses back into your account.
All you need to do is contact customer support once your account is below $1 and they will be happy to put the cash into your account. The playthrough requirement on this cashback is going to be 30x the deposit plus the bonus, just like in the welcome bonus. However, since the bonus is not nearly as large in this case, the playthrough requirements are much more reasonable.
Bitcoins Bonus Bureau
Yes! Finally, a promotion that is aimed at bitcoin users. This deal features numerous bonuses that we can take advantage of when we deposit at least $25, as long as we enter the code into the Auto Claim Code field.
If we are brand new to Red Stag, we can enter the code BTCHELLO and our first three bitcoin deposits will get a 300% bonus for up to $600 each time. For everyone else, you can either use the DAILYBTC code once per day for a 75% bonus of up to $300, or you can use the BTCMATCH code once per week for a 100% bonus of up to $1000.
The playthrough requirement for all of these bitcoin deals is 20x the amount of the deposit plus the bonus. However, this is a bad deal for our welcome bonus portion since a 300% bonus means the playthrough will be an unreasonable 80x the deposit. For the last two bitcoin deposit bonuses, this 20x is going to be much easier to clear.
Mobile Bonus
This is the part where Red Stag Casino shows some love to all of their mobile phone users. There are three different deposit bonuses to choose from, and they can all be used once per day as long as we deposit at least $25 from a mobile device. Here is the list of bonuses and their respective codes:
- Code LUCKYRUN: 50% bonus
- Code GREENDEVIL: 50 free spins on Lucky Irish
- Code FATMOVE: 150% bonus plus 50 spins on Fat Cat
VIP Club
Stand back everyone, we found the motherload of bonus prizes! This VIP club is exactly the type of promotion that we look for every online casino to have.
When we first start out on Red Stag, we are placed into the Beer Club. Mmmmmmmm beer. Anyway, the more we gamble, the more Loyalty points we will earn. The more Loyalty points we earn, the higher up the VIP Club we will climb.
As we climb up this VIP Club the prizes at each level obviously will increase. Below is a chart explaining exactly what to expect at each rung of this golden ladder:
- Beer Club: Chaser Deposit Bonus of 25% up to 250$ per day, 85% Bloody Mary Deposit Bonus up to 85$, 100% Sex on the Beach Deposit Bonus up to $100, and 25% retroactive cashback.
- Tequila Club: Chaser Deposit Bonus of 30% up to $450 per day, $20 Monday Mojito bonus, 85% Bloody Mary Bonus up to $127, 100% Sex on the Beach Deposit Bonus up to $200, and 25% retroactive cashback.
- Rum Club: Chaser Deposit Bonus of 35% up to $700 per day, $40 Monday Mojito Bonus, 10% Wednesday Martini bonus, 85% Thursday Bloody Mary Bonus up to $170, 100% Saturday Sex on the Beach Bonus up to $300, and 25% retroactive cashback.
- Vodka Club: Chaser Deposit Bonus of 40% up to $800 per day, $45 Monday Mojito Bonus, a 15% Wednesday Martini, and 85% Thursday Bloody Mary Bonus of 85% up to $225, Saturday Sex on the Beach 100% bonus up to $400, and 25% retroactive cashback.
- Whiskey Club: Chaser Deposit Bonus of 45% up to $900 per day, $60 Monday Mojito Bonus, 20% Wednesday Martini Bonus, 85% Thursday Bloody Mary Bonus up to $425, Saturday Sex on the Beach 100% bonus up to $500, and 25% retroactive cashback.
- Champagne Club: Chaser Deposit Bonus of 50% up to $1000 per day, Monday Mojito Bonus of $75, Wednesday Martini Bonus of 25%, Thursday Bloody Mary Bonus of 85% up to $850, Saturday Sex on the Beach bonus of 100% up to $750, and 25% retroactive cashback.
Wow, that is a boatload of bonuses for every tier! These are all deposit bonuses that require us to deposit at least $25 and reward us with a certain amount of bonus money.
It is easy to see that the higher the tier, the more bonus money we will receive. This bonus money has a playthrough requirement of 30x the amount of the deposit plus the bonus.
Customer Service
For our next trick, we will perform the Live Chat test on Red Stag Casino’s Live Chat feature. Stand back and watch the magic happen!
All we needed to do was click on the black Live Support button in the bottom right-hand corner of their homepage and the chat window pops up. We were quite pleased that we were getting responses from an actual human in 15 seconds.
While this is not the fastest response time we have seen, it is still faster than average. The only problem we had with them was that they refused to answer any of our simple questions until we told them our real name, email and account name.
Our simple question was about why their list of banned countries is not in their terms of service like every other casino, and they insisted that it was. They then put us on hold for 5 minutes while they looked for it themselves and wasted our time.
When they came back, their answer was that they serve every country where gambling is legal and we again asked them for an actual list. It took them a total of 24 minutes from the start of the conversation to give us a list of banned countries. They then ended the conversation without even saying goodbye.
If rude and slow Live Chat is not your ideal form of communication, you can simply email them at [email protected] We can also call them toll free at 1-888-281-3640.
What Have We Learned Today?
For starters, we learned that we should not give Red Stag a stab unless we really prefer to use bitcoins as a deposit method, or if we really enjoy slot games.
Also, anyone who does not need a large variety of games to have fun and does not accept deposit bonuses will do just fine on a site like this.
FAQ
Q. I do not have money to deposit onto Red Stag Casino, is it possible to run up a bankroll anyway?
A. Yes there are two ways. You can either use a no-deposit bonus that you received via email, or you can test your luck in the daily freeroll slot tournament known as “The Most Wanted Freeroll”.
Before you attempt these methods, it is important that you are aware of the fact that Red Stag will limit your non-deposit winnings to $150. They claim they have authority to confiscate any winnings that exceed $150.
We recommend that you just find a way to deposit and avoid this whole situation. Paysafecard features a minimum deposit of $1 and Sofort Uberweisung offers a minimum deposit of $5, so this should not be a daunting task to find enough money to deposit.
Q. I need to withdraw some money from my account and I need it as quickly as possible. Which banking method should I use?
A. Before you go to make a withdrawal, you should be sure that your bonus requirements are finished or else you will forfeit your bonus funds. Once you have done this, you will have five options to choose from.
We recommend avoiding the bank wire and check by mail withdrawal options if you are in a hurry. Those options are known to take at least 2 weeks on average, while the Skrill and Neteller options will almost never take more than one week to clear.
Q. I plan on taking a break from the internet for a long time. Will my large account balance on Red Stag Casino be safe?
A. Their terms clearly state that they can confiscate any funds in someone’s account if that person does not log-in for 180 days. We recommend taking a break from the internet for 179 days, logging in really quick, and then you can go back to your internet hiatus for the rest of the year.
Q. I really love to play blackjack with a Live Casino dealer. Is this option available on Red Stag Casino?
A. No, unfortunately, Red Stag does not offer a Live Casino dealer for ANY games. Considering how bad their Live Chat support was, we shudder to think about what their Live Casino games would be like.
They do, however, offer six different variations of regular old software blackjack, so maybe those will tickle your fancy. If not, you can always go find one of the many online casinos that bother to feature a Live Casino.